Policies

SHIPPING

Shipping costs are calculated at the checkout.

Processing times vary depending on whether the item is custom-made or not. All orders are processed between Monday and Friday.

Regular Products will be dispatched within 3-5 working days.

Personalized Products will be dispatched within 5-10 working days.

Custom Products will be dispatched within 10-14 working days.

I can make exceptions for a rush order on occasion (outside of busy periods), please contact me at clistedesigns@gmail.com to let me know. There will be an extra charge on rush orders.

Personalized / Custom:
Please ensure that ALL required information is provided for personalized and custom products, this will speed up the processing time. Customers are responsible for ensuring that the information is correct so please double check when entering. A proof will be emailed to customers for approval, Cliste Designs cannot be held responsible for any errors that were present on the artwork at the time of proofing and there will be a charge for any edits and reprints that are needed as a result.

Unfortunately, we do not deliver to anywhere outside of the island of Ireland at this time

 

REFUNDS & EXCHANGES

I do not accept returns, exchanges, or cancellations but please contact me if you have any problems with your order.

Items damaged in transit:
If you do receive an item that was damaged in transit please contact me as soon as you've received it (no later than 2 days after delivery) with photos of the damage and I will arrange a replacement. Cliste Designs is not responsible for any damages incurred after accepted delivery and initial inspection.